Shipping Policy

Thank you for shopping with Zyvero. Please review our shipping policy below for details on order processing, delivery times, and tracking.

Order Processing Time

All orders are processed and dispatched within 1–2 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

During high-volume periods (such as sales, promotions, or holidays), processing may take slightly longer. We appreciate your patience.

Shipping & Delivery Time

Once your order has been dispatched, delivery typically takes 7–12 business days, depending on your location and local customs processing.

Estimated total delivery time (processing + shipping): 8–14 business days.

Please note that delivery times are estimates and not guaranteed. Factors such as customs delays, weather, carrier issues, or regional disruptions may occasionally extend delivery beyond the stated window.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number and link. Please allow 24–48 hours for tracking information to update after dispatch.

If you haven't received tracking information within 3 business days of placing your order, please contact us at [Your Support Email].

Shipping Destinations

We currently ship to the following regions: [list countries/regions]. If your country isn't listed, please contact us to check availability.

Customs, Duties & Taxes

For international orders, your order may be subject to import duties, taxes, or customs fees imposed by your country. These charges are the responsibility of the customer and are not included in the item price or shipping cost. We recommend checking with your local customs office for more information.

Delays & Exceptions

Occasionally, shipments may be delayed due to factors outside our control, including:

• Customs processing
• Carrier delays
• Severe weather conditions
• High order volumes during sales events

If your order is significantly delayed beyond the estimated delivery window, please contact us and we'll do our best to assist.

Lost or Missing Packages

If your tracking shows your package as delivered but you haven't received it, please check with neighbours or your local post office first, then contact us at [Your Support Email] so we can investigate.

If a package is confirmed lost in transit, we will offer a replacement or refund in accordance with our [Refund Policy].

Incorrect Shipping Information

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us we can only make changes before the order has been dispatched.